The coffee is delicious but your customer service put you over the top. My order was lost for a bit but as soon as I contacted you, the response was so quick. I really appreciated that. Thank you!
Great complex, bright notes for cold brew (pink and orange label). Haven't tried it with my espresso machine yet because I need a better grinder to properly dial in the beans. So far so good :) Will repurchase for cold brew for now!
The good: I really enjoyed getting the variety pack and sampling different coffees. I definitely have favourites so I would likely not order the variety pack again ... not because any of the coffee was bad, I just liked some better than others. Ordering was easy, delivery was easy, and I'm happy to be shopping locally. I appreciate that Hale is so 'into' their coffee that they can provide details like tasting notes, info about the geography where the coffee is grown (most of that is lost on me, tbh, but I still like it), and sometimes info about the farmers. I felt that the cost and value was on par with other retailers that we buy beans from.
Could be improved: We'd really like to see less plastic in the packaging. I would gladly sacrifice some freshness if it meant using paper bags as the packaging. Our household is working hard to reduce our plastic waste so it makes shopping at Hale online very difficult.
Single Origin Variety Pack
The coffee is fresh and exciting. I just wish the espresso grind was a bit finer for my machine.