Terms of Use  




We created this website to share information about our company, coffees, products and services, allow you to purchase items and have them delivered to your doorstep, and to share exciting coffee and industry news and information with you. The following terms and conditions govern all use of website and all content about products, services, and products available at or through our website. By using our website, you agree to these terms. We reserve the right to update or change these terms as and when needed at our own discretion. All changes or updates are posted to our website, and are effective as soon as they are publicly posted to our website. You agree to all changes by using the website. Refer back to this page to check for updates. These terms and our privacy policy constitute the sole and entire agreement between you and Hale Coffee Company’s website and supersede any other agreement, written or oral, with respect to our website.  


We respect your privacy. Check our privacy section below for details.  


This website and its contents – including all text, graphics, audio, video, logos, displays, and images – are owned by Hale Coffee Company Inc. or providers of such material and is protected by Canadian and international copyright, trademark, and other proprietary and intellectual property right laws. This allows your personal, non-commercial use of our website and gives you no right to license, reproduce, or otherwise use any Hale Coffee Company trademarks. Hale Coffee Company and Hale Coffee Company logo are registered trademarks of Hale Coffee Company, Inc. Any use of these trademarks is restricted unless a written approval is granted.   Copyright Infringement: If you feel that any material on located or linked to our website violates your copyright, please let us know and we will resolve the matter according to applicable laws.  


You may link to our homepage or other pages within our site provided you do so in a respectable manner – a fair, legal way that does not damage, take advantage, or negatively affect our name and reputation. Any form of association or endorsement must be approved by us in writing.  


All links to other 3rd party sites and pages are there for your convenience, education, and entertainment only.  We have not reviewed, and cannot review, all of the material posted on third party website and pages that we link to through We do not control  the contents of these sites, and will not be responsible for them or any damage or loss that may arise from your use of them – any access to such third party sites is made at your own personal risk and subject to respective terms of use of these sites.  


We do not and cannot guarantee that the content of our website is error-free, virus-free or destructive-code free. We will not be held responsible for any damage caused by the use of our website or any website linked to it. The website, its content, products and services are provided on an ‘as-is’, ‘as available’ basis without any warranties, expressed or written. Hence, Hale Coffee Company will not warrant that the website, content, products, or services are error free, accurate, reliable, or uninterrupted. We hereby disclaim all warranties of any kind, express or implied, statutory or otherwise, including but not limited to warrants of merchantability, non-infringement, and fitness for particular use.  


In no event will Hale Coffee Company, its service providers, suppliers, licensors, employees, or directors be liable damages of any kind, under any legal theory, arising out of or in connection to your use, or misuse, of our website, its content, websites linked to our website and their content. This includes special, incidental, or consequential damages, cost of procurement of substitute products or services, any amount that exceeds your payment to Hale Coffee Company, loss of revenue, loss of profit, loss of business, loss of data, emotional distress, pain and suffering, personal injury, breach of contract, or otherwise, even if foreseeable. Hale Coffee Company will have no liability for any failure or delay due to matters beyond our reasonable control.  


Keep it! We do not accept any coffee returns however we want you to be satisfied at all times and will gladly work with you to resolve the matter. Please contact us within 72 hours of receiving your coffee in case of any issues. We will do our best to have that wonderful, fresh coffee taste and aroma where it should be.   


In regards to non-coffee products, we will not replace any used items. Kindly email us your order number, reason for exchange or return, and the items and quantities you wish to return or exchange within 30 days of order date. We will provide you with details on how to proceed with the return or exchange process. All returns or exchanges must be placed in their original packaging. Shipping costs are non-refundable.  


All prices quoted and accepted on this website are in Canadian Dollars (CAD) only.



Hale Coffee Company is committed to protecting its website user’s privacy at all times.



We do not collect any personally identifiable information from people unless they provide it to us knowingly and voluntarily.

Upon placing an order, we ask you for some personal information such as your name, email, physical address, billing address, and phone number. We use this information to provide you with the products and services you requested, and as described in this policy. We use your email internally to post you with order details, tracking, or confirmation. We may also contact you by email every now and then to update you on our news and offers unless you specifically ask us not to do so by email. We may also contact gift recipients for news updates unless they ask us not to do so by email.

As with other websites, we store log files on our server that save details such as visitor’s IP address, browser type, mobile application, visited pages and time of visit. This will help us crunch some number to trend our site use, and to

We may disclose your personally identifiable information in case it is required by the law. In the event of merger, consolidation, or sale (wholly or partially) of our company or its assets, personal information collected can be transferred or shared with the new owner(s).



All credit card payments are handled by a secure third party processor used by thousands of people and businesses around the world that is PCI Service Provider Level 1 certified - one of the most stringent levels of secure certifications. We do not store or hold any payment-related information such as credit card numbers or expiry dates, we only keep record that the transaction took place.



Cookies are used to allow us to identify new visitors from returning ones. If you disable cookies from your browser, the site may not be able to provide entire functionality.



We maintain physical and technical security measures that ensure the safety of your personal information from accidental or unlawful disclosure or use.



If you wish to receive our promotional emails, please let us know through and we will add your email address to our mailing lists. If you do not wish to receive our cool emails anymore (who would do that!), please let us know by sending us an email at and we will make sure to take your email address out of all of our mailing lists.



We reserve the right to update this policy as and when needed. We encourage you to visit this page to check for updated policies.