First, I love Hale, one of my favourite Toronto Roasters and receiving coffee shipped to my doorstep has been one of the unexpected pleasures of the pandemic. However, I was less than happy on my most recent order to realize that Hale had stopped providing free shipping. And had not notified me, a subscription customer, that they were planning to do so. Sadly, I will be cancelling my subscription.
I received the wrong flavour of coffee on this order without any explanation. If the coffee I had chosen was not available for some reason, I would have appreciated advanced notice and the option to cancel or change to an alternate flavour of my choice, rather than receiving a large bag of a randomly chosen flavour.
We’re loving Hale coffee! I can’t go back to take away coffees now. A+ service and beans!
Love the Hale Coffee 5LB bag. I can grind what I need for that day and it lasts for a good time - saves me time driving downtown (I live north of the city)