Welcome to Hale Coffee Company’s website!
We created this website to share information about our company, coffees, products and services, allow you to purchase items and have them delivered to your doorstep, and to share exciting coffee and industry news and information with you.
The following terms and conditions govern all use of halecoffee.com website and all content about products, services, and products available at or through our website. By using our website, you agree to these terms. We reserve the right to update or change these terms as and when needed at our own discretion. All changes or updates are posted to our website, and are effective as soon as they are publicly posted to our website. You agree to all changes by using the website. Refer back to this page to check for updates.
We respect your privacy. Check our privacy page for details.
Intellectual Property and Trademarks
This website and its contents – including all text, graphics, audio, video, logos, displays, and images – are owned by Hale Coffee Company Inc. or providers of such material and is protected by Canadian and international copyright, trademark, and other proprietary and intellectual property right laws. This allows your personal, non-commercial use of our website and gives you no right to license, reproduce, or otherwise use any Hale Coffee Company trademarks.
Hale Coffee Company and Hale Coffee Company logo are registered trademarks of Hale Coffee Company, Inc. Any use of these trademarks is restricted unless a written approval is granted.
Copyright Infringement: If you feel that any material on located or linked to our website violates your copyright, please let us know and we will resolve the matter according to applicable laws.
Linking to our Website
You may link to our homepage or other pages within our site provided you do so in a respectable manner – a fair, legal way that does not damage, take advantage, or negatively affect our name and reputation. Any form of association or endorsement must be approved by us in writing.
Links to other Websites
We do not and cannot guarantee that the content of our website is error-free, virus-free or destructive-code free. We will not be held responsible for any damage caused by the use of our website or any website linked to it. The website, its content, products and services are provided on an ‘as-is’, ‘as available’ basis without any warranties, expressed or written. Hence, Hale Coffee Company will not warrant that the website, content, products, or services are error free, accurate, reliable, or uninterrupted. We hereby disclaim all warranties of any kind, express or implied, statutory or otherwise, including but not limited to warrants of merchantability, non-infringement, and fitness for particular use.
Limitation of Liability
In no event will Hale Coffee Company, its service providers, suppliers, licensors, employees, or directors be liable damages of any kind, under any legal theory, arising out of or in connection to your use, or misuse, of our website, its content, websites linked to our website and their content. This includes special, incidental, or consequential damages, cost of procurement of substitute products or services, any amount that exceeds your payment to Hale Coffee Company, loss of revenue, loss of profit, loss of business, loss of data, emotional distress, pain and suffering, personal injury, breach of contract, or otherwise, even if foreseeable. Hale Coffee Company will have no liability for any failure or delay due to matters beyond our reasonable control.
Return Policy – Coffee
Keep it! We do not accept any coffee returns however we want you to be satisfied at all times and will gladly work with you to resolve the matter. Please contact us within 72 hours of receiving your coffee in case of any issues. We will do our best to have that wonderful, fresh coffee taste and aroma where it should be.
Return Policy – Merchandise (non-coffee items)
In regards to non-coffee products, we will not replace any used items. Kindly email us your order number, reason for exchange or return, and the items and quantities you wish to return or exchange within 30 days of order date. We will provide you with details on how to proceed with the return or exchange process. All returns or exchanges must be placed in their original packaging.
Shipping costs are non-refundable.
All prices quoted and accepted on this website are in Canadian Dollars (CAD) only.